• VirtualVocations
  • Irvine, CA
  • Telecommuting/Work-At-Home
  • Full-Time
  • 65 Parkwood

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A talent recruitment and staffing firm is seeking a Telecommute Customer Support Manager.
Must be able to:
Manage a team of remote Software Support Engineers
Manage the process for incidents and escalations
Achieve aggressive team goals
Qualifications for this position include:
Bachelor s degree or equivalent
Perfect spoken and written English
7+ years of software support experience managing +15 L1/L2 software support agents
Experience with deep diving for >500 tickets volume per week
Experience writing technical knowledge base articles and playbooks

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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