Do you want to change the world? We do, too. The energy market is roughly $4 trillion globally, and solar penetration is less than 1%. But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we??re looking for talented, committed people to help us drive our growth and achieve our goals. SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide. SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 7,000 in North America, Europe, Africa, Asia and Australia. In an industry that is reshaping the world??s energy future, there??s no better place to be than SunPower. We believe that our employees create our brand - with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is: Family Description:Performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and equipment, and systems networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. Family Description:Requires minimal supervision unless problems arise or as departmental goals and/ or tasks change. Displays initiative and judgment in arranging job activities to achieve objectives. Proactively advises and updates group regarding data analysis and reporting status. Prepares complex reports and maintains complicated records requiring careful selection, classification or compilation of information from several sources.Ability to train others in usage of data and software systems as needed.Complexity:Works on complex issues/ projects.Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.Networks with key contacts outside own area of expertise.Teamwork, Collaboration and Influence:Anticipates and avoids misunderstanding by adapting communication to intended audience.Finds common ground and solves problems, incorporating a diversity of views.Actively provides feedback to enhance work group performance.Effectively participates in meetings, focusing on constructive solutions while maintaining positive working relationships.Acts as a resource to colleagues. Initiative:Determines methods and procedures for new assignments with minimal guidance.Mentors others and coordinates technical projects.Notifies management on significant issues in area of expertise.Demonstrates initiative by actively advising and updating management and colleagues on new technology or business practices.Impact and Results Focus:Occasionally introduces and implements new ideas and/or processes to improve product, infrastructure and team efficiency.Relied upon by colleagues for project input and review.Prepares detailed reports and maintains complicated records requiring careful selection, compilation and analysis of information from various sources.Minimum Education and Experience:High school diploma or equivalent required. Associates degree and 6+ years related experience OR equivalent combination of education and years of related experience.Equal Employment OpportunityThe Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual??s qualifications as they relate to the job under consideration. The Company??s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.EOE Minorities/Females/Protected Veterans/DisabledSunPower Supports EEOAccommodation for Applicants to SunPower CorporationSunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: . Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.