camppendleton | Service and Support Specialist 2 - Illumina, Inc. in San Jose, CA

Service and Support Specialist 2 - Illumina, Inc.

  • Illumina
  • 510 Paiute Ln
  • San Jose, CA 95123
  • Full-Time
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Position Summary:

The Service and Support Specialist position will provide on-site customer product support for Illumina's products.

Responsibilities:

  • Install, upgrade, repair, and maintain instrument systems in defined territory.
  • Troubleshoot and repair system problems.
  • Submit service reports, expense reports, and \"Bug\" reports in a timely manner.
  • Enter work performed in service database in a timely manner.
  • Maintain accurate service spares inventory.
  • Revise/review SOPs.
  • Demonstrated ability to align optical systems.
  • Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

    Requirements:

  • Travel required up to 50%.
  • Must be highly motivated and have strong problem solving ability.
  • Excellent verbal and written communications skills.
  • Must have good technical writing abilities.
  • Must be able to work independently and as a team player.
  • Computer experience and literacy a must. Working knowledge of Visio a plus.
  • Must be flexible in working hours as this position may require customer support during non-regular business hours.
  • Demonstrated account management skills
  • All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

    Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you have a disability or special need that requires accommodation, please contact us at ...@illumina.com. To learn more, visit:


    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.