Who We AreHi, we're Chewse! Hundreds of offices work with us to run their employee meal programs in Los Angeles, San Francisco, Silicon Valley, and soon, Austin TX. Chewse delivers family-style office meals from the best local restaurants to over 19,000 employees. We take on the burden of planning group meals, so companies large and small can authentically connect each day with their teammates.We are a unique team that is constantly experimenting with the best ways to have a heart-focused, fulfilling, and productive culture. If you want to be part of a team that is paving the way for the Culture as a Service (CaaS) industry, and working on big problems in order to help facilitate authentic human connection, then please jump in!Position OverviewThe part-time Catering Operations Specialist position is a crucial role in executing daily operations at our client offices. Their main objective is to deliver and act as the onsite catering associate while providing exceptional, above-and-beyond customer service through delivering on time and with accuracy and to execute a seamless meal at our client offices every time. This position understands the importance of reliability, consistency and Chewse's goal of providing on-time service. This position also partners with other operations departments such as Customer Experience, Customer Service and our Account Managers, and Operations Managers to reach this goal. This is a part-time, hourly, non-exempt position.Position Reports ToOperations Managers, Assistant Operations Manager and/or Operations Supervisors depending on location.Responsibilities DutiesUnderstands the importance of providing excellent hospitality consistently to clients, positive relationship building is key to our business modelIs accurate and timely with delivery, setup, service and clean upActively works to improve the experience of clients by ensuring meal accuracy and timeliness and tidy presentations. Always having professional and respectful communications that represent our company values.Executes seamless order pick up:Represents our brand of Hospitality & Customer Service, is a brand ambassadorChecks meal accuracy with provided app informationCommunicates with the vendor and Help Desk about any order issues before delivery to the clientExecutes a seamless delivery and catering experience:On timeAccurateMeal Setup should be tidy and following the setup instructions and Presentation professional and consistentDisplay menus and labels with dietary informationServe and replenish dishes as needed. Leave space clean and free of spillsReturn equipment and leftovers to Chewse officeDemonstrates a sense of urgency when completing deliveries Stays for the entirety of meal to ensure client satisfaction Confirms orders ahead of the shiftActs as a liaison between clients and Chewse office team members Meets at manager's designated location for pickup and drop off of materials and equipment Reports accurate feedback on the client's meal via Zendesk and other communication platformsCommunicates effectively, actively and professionally with:Ops Team Members (Delivery Drivers, Help Desk, Dispatching, Operations Managers)All Chewse Team MembersVendorsClientsMaintains a safe working environment, by refraining from horseplay, following process and using equipment for intended purposes as directed. Reports any unsafe conditions or situations to a manager directly and reports any workplace accidents or injuries immediately to a manager or our People Team (Human Resources)Responsible for maintaining discretion related to all confidential/sensitive company and client informationMay be required to perform other tasks and duties including:InventoryBag PackingDishwashingLeftover DonationMay have the opportunity to learn additional skills and train in specialized responsibilitiesExperience RequirementsCustomer service drivenFlexible and professional but friendly with a positive attitude and passion for learningStrong understanding and implementation of timelinessPossesses focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure Is able to speak confidently and comfortably, and read a room to make appropriate communication style choices according to the needs of the audienceAbility to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization Is committed to working scheduled hours and has the flexibility to work additional hours based on the changing needs of the businessUnderstands food safety guidelines18 years or olderOwns a car with a valid driver license, registration, and insurance; must have constant access to a reliable vehicleVehicle must be able to fit a minimum of 4 Chewse delivery bags (23/\"x13/\"x15/\")Has a minimum of 2 years driving experience in the USCan lift and carry up to 50 lbsOwns a smartphone and can navigate phone apps easilyHas and can maintain a clean driving record and will pass MVR checks1 Year of delivery or hospitality experience is a plus but not requiredPhysical DemandsThis position may require the employee to perform one of the tasks listed below. The percentages listed here reflect the maximum amount of time spent on the tasks on any given day.Amount of time by activity%Weight to be lifted, or force exerted% Standing95Up to 10 pounds10 Walking80Up to 20 pounds10 Sitting5Up to 30 pounds10 Use of Hands100Up to 40 pounds30 Reaching with Hands and Arms90Up to 50 pounds40 Climb and Balance50 Stoop and Kneel75Chewse is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination and harassment against employees, applicants for employment, individuals providing services in the workplace pursuant to a contract, unpaid interns and volunteers based on their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, age, sexual orientation, Civil Air Patrol status, military and veteran status and any other consideration protected by federal, state or local law. Associated topics: assistant general manager, back end, bakery manager, day shift manager, director food and beverage, food service supervisor, kitchen manager, night shift manager, restaurant general manager, supervisor Associated topics: conference, front end, gerente de cocina, grocery store manager, manager, night manager, night shift manager, produce manager, restaurant manager, service manager
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.